| Job Title | Senior Engineer – Service – Indore |
|---|---|
| Category | Engineering |
| Location | Indore |
| Company | Texmo Industries |
| Description | Responsibilities • Schedules objective based service tours for Min 15 days as per norms and timely reporting to concerned Area engineer. • Visit and Reporting to branch once in fortnightly for 2 days. • Direct visit and manage authorized service outlets in the area in all aspects to achieve the desired repair delivery time (2 days) ensuring consistent quality, cost effective and flexible service on weekly basis • Responds and resolves direct customer complaints on time by direct visiting to field and provide the solution in 2 days. • Verifies field performance of our products along with competitors' and highlighting field feedback / deviations including benchmarking features and mechanics' suggestions for continuous product up gradations. • Appoints and standardize authorized service outlets as per annual service plan. • Facilitates dealers with service backup for providing speedy service delivery to customers. • Monitors spares stock at dealer shop / ASC for fast moving items against fixed reorder levels during regular weekly visits • Creates awareness among dealers and shop mechanics on new products, component changes and corresponding service guidelines • Lodges product failures along with failed components for fixing their root causes and further corrective action • Processes warranty bills for payment as per the norms and procedures including spares replacements on FOC • Reports all kind of service reports to H.O including unresolved warranty / spares issues and burning product complaints • Participates in dealer meets, mechanics meets, customer meets and promotional programs like exhibitions, |
| Salary | As per organization norms |
| Last Date | 2026-02-13 00:00:00 |
| Apply Link | Click Here |
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