| Job Title | Voice Customer Care Executive |
|---|---|
| Category | BPO |
| Location | Mangaluru |
| Company | Mphasis |
| Description | Job description Please apply only if you are interested in voice Process . Job Description Job Title: Customer Support Officer - BPO (Night shifts ) Work Location: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (Work from office) Shift time: Must be comfortable with Complete night shifts . 5 days a week and 2 days off . Two ways cabs available within 25 km Role & responsibilities Respond to customer queries via inbound/outbound calls and emails within defined SLAs Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offs. Candidate should clear the V&A and online typing tests Preferred candidate profile Operating the computer- Intermediate MS Office - Intermediate Avaya/Phone Operating skills Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phone Active listening and probing skills Basic knowledge of Insurance Graduate freshers with excellent communication skills Analytical skills Once you reach the office Premises reach out to Renita |
| Salary | Not Disclosed |
| Last Date | 2026-03-07 00:00:00 |
| Apply Link | Click Here |
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